Dear JOYN clients and friends,
As COVID-19 continues to impact people’s daily lives, we want to assure our clients and community that health and safety remain top priorities at JOYN. Our business continuity plan, developed in accordance with CDC guidelines, outlines specific protocol for evolving circumstances.
TAKING PROACTIVE STEPS TO KEEP OUR COMMUNITIES HEALTHY
Currently, we’re unaware of any direct contact between our employees and the virus. We are taking steps to maintain this status as we serve many people who are in the ‘higher risk’ category.
As such, we have enabled our full team to work remotely. This means that upcoming in-person meetings will likely be swapped for one of the several ways we have to serve you where you are: phone, email and virtual conferencing methods such as FaceTime and GoToMeeting. File sharing through the JOYN Client Portal will continue uninterrupted, and ‘e-signing’ technology may be used more widely. We’ve also worked with our third-party custodians to help ensure operational processes related to your accounts will continue. We will continue to provide uninterrupted service by leveraging these technologies.
WE REMAIN DEEPLY COMMITTED AND BUSINESS READY
The trust you place in us as your advisor is an honor; we do not take this duty lightly. Rest assured, we will continue to monitor developments and we remain deeply committed to serving you now and in the future. Thank you for helping us protect the health and safety of our clients, communities and company. If you have any questions, please reach out to your advisory team.